Everything about an account goes to the operator. This site has no account access and no customer records of any kind: it cannot open an account, apply a promo code, release a withdrawal or settle a bonus dispute.
- Live chat: on betnova.ca, 24 hours a day, every day
- Email: support@betnova.ca
- Phone: +1 587 487 7270
Escalation, in order
The order matters; skipping a step usually sends you back to the start.
- The operator — live chat or support@betnova.ca. Bonus crediting, wagering progress, account status, payments: all of it starts here.
- iGaming Ontario (iGO) — the provincial agency's player support channel, for complaints the operator has not resolved.
- The Alcohol and Gaming Commission of Ontario (AGCO) — iGaming complaints and inquiries, at agco.ca.
A dispute about a card payment rather than a bet is a different matter: start with your bank or card issuer.
Corrections to this site
If a code, amount or date on these pages no longer matches the operator's promotions page, the operator's page is right and ours is out of date. Editorial correspondence about this site is handled in writing by the advertiser named in the footer; there is no form and no editorial email address here by design, so nothing you send can be mistaken for an account request.
What you can check yourself
- The operator's registration: Goldrush Canada Limited, Registration No. OPIG1372172, issued 25 August 2025 by the AGCO.
- The current promotions and their terms: betnova.ca/promotions.
- BetGuard, Ontario's central self-exclusion service — BetGuard.ca.
Who advertises this site
Advertising for this site is placed by Julia Wilczek, 29 Listopada 327, 05-160 Nowy Dwor Mazowiecki, Poland.
If gambling is causing harm right now: ConnexOntario — 1-866-531-2600, free and confidential, 24 hours.